Proactively respond to and service customer technical requirements and provides the needed assistance, diagnoses and resolves technical problems. Liaise with the internal functions and business leaders to address day-to-day business issues.
Advises the customer on the use, properties and modifications of products.
* Operations Support on customer site - start up, shut down, normal operation
* Reliability improvement of customers FCC assets
* Operating procedure optimisation
* Collect unit data on customer site, analyse for reliability improvements
* Cascade data and knowledge within the team
Drive field tests with existing and potential customers
* Liaise with Technical Service Dept on product selection and carry out trials
* Assist with market and needs analyses for new product development
* Liaise with Customer Services on deliveries and troubleshooting
* Respond to Customer technical and pricing enquiries and do quotations
Establish cooperative technical and commercial relationships with the customers operating on mid to senior level. Is considered an expert regarding FCC unit operations, hardware and the functions of FCC products and their use of maximum effectiveness.
Providing input to the regional strategic direction for the business unit including specific objectives and metrics for growth and profitability
Provide timely reports to stakeholders on key activities including but not limited to customer site activity, forecasts, volumes, market trends and competitor activities.
Work in close interaction with the GM/Sales Directors on regional initiatives pertaining to the reliability improvements of the customers FCC assets.
Participate in the direction for product development, timetables and technical programs necessary to support existing product lines in your region in close interaction with global R & D strategy
Develops strategies to improve company's wealth position with each customer at the local level. Assists in departmental day-to-day tasks, projects and assignments as necessary
Complying with all internal and external safety regulations pertaining to environmental protection and occupational & traffic safety according to the company EHS system and ensuring that the staff assigned to the executives receive up-to-date training; directly pointing out and stopping identified mistakes or wrong behaviour.
Graduate Engineering Degree in Chemical Engineering. Advanced degree (MS or MBA) helpful but not required.
Minimum 10 years of professional experience in the process industry, of which key experiences must include at least three of the items below
* 5 years in Fluid Catalytic Cracking (FCC) operations.
* 3 years with one of the FCC unit licensors.
* 5 years in Fluid Catalytic Cracking (FCC) unit in a Process Engineering role
Technical sales experience helpful but not required.
Written and spoken fluency in English. Arabic/ French / German as second / third languages are ideal.
Is proficient using of MS Office, MS Outlook, MS Project.
Ability to summarise, present and explain performance data in great detail, if required, based on sophisticated technical know-how, especially around FCC units.
Knowledge of heterogeneous catalysis, alumina or zeolites
First professional experience with process engineering in a refinery on the FCC or other process areas
The position (based in UAE involves travel, primarily in Middle East and larger occasionally across EMEA region
Must be a team player, driven by pronounced customer-orientation and enjoy working in a multi-cultural environment
KEY COMPETENCIES & ATTRIBUTES
Customer and Market Orientation: Understand the needs of customers and able to translate needs into action items to add value
Business Acumen: Understands how businesses work, capable of understanding the broader business strategy, able to drive sales to improve the bottom line
Results Orientation: Sets and strives to achieve targets/goals in alignment with company and customer needs
Relationship Building: Understands and builds important and strong relationships with key external customers and internal colleagues
Communication: Provide timely, accurate, meaningful and actionable feedback and to others stakeholders
Cultural Sensitivity: Able to bridge cultures and demonstrate company's culture and values. Demonstrates highest levels of integrity and ethical behaviours
Global Orientation: demonstrates ability to coordinate projects and actions; works with individuals/groups across regions.
Leading Oil and Gas company in the region.
Competitive and attractive tax free package.